How and When will I get my eBooks?
It is important that you provide a valid email address to us at time of payment so we can send you the ordered ebooks digitally in a timely manner.
We send all digital and ebook orders directly to your specified email within a 24 hour period as an attachment.
If you need any assistance regarding a digital order you placed with us you are always welcome to email us directly for assistance at: firstname.lastname@example.org
What type of shipping do you offer?
We offer 100% Free Shipping on ALL items within the USA.
If your item is shipping outside of the US no problem!
We ship WORLDWIDE using the four standard carriers:
UPS, FEDEX, DHL, and USPS
IF you need expedited shipping please use the "contact us" page to let us know what type of shipping you need and we will reply to you same day.
***Please note: ALL eBook orders will be delivered digitally to the email address provided when you complete payment.
How do I track my order?
As soon as your payment is received we process your order. Many times your order is shipped out next day and we email all tracking numbers to the email address provided when you purchased your item.
If you have any questions feel free to use the "contact us" page to get a hold of us and we will reply same day.
Can I make a Request for an eBook or Collection of eBooks?
If you are intersted in a collection from a certain author or series we can create a custom package for you in seconds.
Just use the "ask the seller a question" button and send us the info you need and we will reply right away.
We can put together the following orders for you:
Collection eBook sets
Ongoing series and characters novels
Hard to Find - Out of Print eBooks
Entire Harry Potter Novels
Complete George RR Martine Books
Daniel Steel Collection
Twilight Complete Collection
Do you offer tech support for items sold?
Yes we do!
All of the products sold through DigitalCityElectronics carry a lifetime customer service guarantee for as long as you own the product. All items sold through us carry a 12 month complete warranty.
Have a question? No problem, just contact us and a representative will respond to you within 24 hours.
Need Tech support? Shoot us an email and let us know how we can help you...
Do the items I purchase come with a Warranty?
Every item sold by Digital City Electronics comes with a 12 Month Warranty.
DCE guarantees all products bought from us with a 12-month warranty against defects in quality.
This article is about the warranty on products you buy from Chinavasion.com
All goods dispatched from Chinavasion are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.
DCE aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.